Last updated: January 2018
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://yoursmartwine.co.uk website operated by JR Trade d.o.o., Slovenia.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
In these Terms, references to “we” or “us” are to JR Trade d.o.o. (trading as YourSmartWine), a company incorporated in Slovenia(registered number 7270143000).
The placing of an order anywhere on our Site does not mean to have a contract. Order acceptance and the contract between you and us will only be formed after your products dispatched or if we have notified you that we do not accept your order, or you have cancelled it.
It means that a contract is not formed at the point in time that payment has been taken from you by YourSmartWine nor at the point when you receive an email from YourSmartWine acknowledging receipt of your order.
Non-acceptance of an order may be a result of one of the following:
All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.
Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.
We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.
All products and services are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we have to substitute wines for another vintage or an alternative wine of equal or greater value. All substitutes will be agreed with you prior to dispatch of your parcel.
We deliver to addresses in the UK.
Unfortunately we do not offer various delivery times to select as this option is not provided by our courier partner. We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.
Our deliveries are made by third party carriers. Some standard deliveries do not require a signature. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, in a safe place or to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged. Should you request the wine to be delivered on a signature required service, please ensure that you are available to sign for delivery.
Free delivery applies within the UK when your purchase is from £ 250 or over.
Cancellations, Replacements and Refunds
If you buy any of our wines and it is faulty or you changed your mind and don't need a bottle, you can return the product(s).
If you change your mind about some or all of your order, you may also cancel your order up to and including 28 calendar days after the day on which you receive your order and we will arrange to collect the unwanted products and reimburse the appropriate sum paid within 14 calendar days after the day on which you tell us that you wish to cancel.
Unfortunately, we can not reimburse your delivery costs. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty.
However, if you handle the goods whilst they are in your possession in a way which would not be permitted in a shop (for example, by opening a bottle of wine or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.
Please let us know if you wish to cancel an order by contacting us: firstname.lastname@example.org . When you are e-mailing us or writing to us please include details of your order to help us identify it. Please complete the cancellation form and send at email@example.com .
All refunds given will be made by the same payment method you originally used to make payment.
All wines are purchased from original Slovenian producers and are of hight quality.
As we're so confident about all of our wines we are happy to replace or refund any bottles of wines which are faulty or damaged.
If a bottle of wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle with a bottle of the same type of wine (or if not available, a bottle of another type of wine which is of equivalent value). Alternatively if you prefer we will refund you an amount equal to the value of the bottle. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty bottle for inspection (at our cost).
All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We do not store your credit card information.
It is against the law for any person under the age of 18 to buy wines and other spirits. We are committed to upholding our legal and social obligations as a retailer of wines. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
Please note that the images of the products on our website are for illustrative purposes only. Although we use our best efforts to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflect the colour of the products. The products you purchase may vary slightly from those images.
We are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any event which is outside of our control (for example, governmental act, war, fire, adverse weather conditions including snow, flood or storm, explosion or civil commotion, failure of a third party (other than our sub-contractors) or in information technology or telecommunications services, or industrial action). In the event of a significant delay or failure, we will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are unhappy with a delay which affects your order, you may cancel the order and receive a refund for any products you have paid for but not received by contacting us. If you subsequently receive your order after cancelling it and getting a refund, you must let us know and allow us to collect the products you have received.
We will not be liable to you or to any third party for any loss, damage or costs which arise as a result of:
Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, for fraud, or any other liability which cannot be excluded or limited under applicable law.
The correct storage of wine is of vital importance. Where possible, you should store bottles horizontally, at a stable, cool temperature, out of direct light and in an atmosphere which has some moisture in order to avoid the drying out of corks. The wine should be subject to as little movement as possible.
If you have any questions regarding orders or any general enquiries:
Use of the Site
To comply with licensing and other legislation, the Site is only available to those aged 18 years and over. By using the Site, you agree that you are aged 18 or over. If you are not, you must not use the Site.
You agree to use the Site only for lawful purposes and in a way which does not infringe the rights of anyone else.
Access to the Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Sites without notice.
Some areas of the Sites may require you to register an account with us in order to use the services or purchase products. By registering you agree that:
If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Site or your account.
Privacy and data protection
Access to and use of the Site and content on the Site is entirely at your own risk.
The Sites may include links to websites owned and operated by third parties. These are provided for your convenience only. We are not responsible for and do not give any warranties or make any representations regarding any such websites, their content or your use of them.
Nothing in this section shall affect our liability for death or personal injury arising from our negligence, our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.
We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Sites and your account with us with immediate effect if you breach any of these Terms.